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STORE POLICY

CUSTOMER CARE

Baits Direct is committed to delivering excellent customer service. This customer care policy sets out what this commitment means in practice, what our customers can expect from us and what we expect from our customers.

As a Fishing Bait Company we provide a range of products to different people intended for us in Fishing and it is important that everyone receives the same high quality response.

Our promise to you - We are committed to promoting access to our products and offering choice wherever possible in the products we provide and the way we deliver them.

 

Staff are responsible for providing an efficient, caring and professional service.

 

Responses To customer contact should be provided in the most appropriate format.

 

For example, it is not necessarily the case that all emails will receive an emailed response. We will ensure that you are dealt with:

  • Quickly

  • Fairly

  • In a courteous, helpful manner

 

We will always:

  • Be open and honest and explain our decisions

  • Ensure that staff take responsibility for resolving or dealing with your query, or that they refer it to an appropriate colleague

  • Give as much information as possible to help you make informed choices

  • Act in accordance with the law

 

We would like you to:

  • Give us the information we need to help you

  • Treat all our staff fairly and with respect

  • Give us your views and suggestions to help us to improve our services

  • Tell us if you know of any other customers who need our help or feel they have not been treated fairly

PRIVACY & SAFETY

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us on our contact form.

WHOLESALE INQUIRIES

Please contact us for wholesale inquiries via e-mail - info@weirwoodbaits.com

PAYMENT METHODS

PAYMENT METHODS

SSL Secure Connection -

Credit / Debit Cards
PayPal

Bank Transfer

Cash

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